Convert Delayed to Damaged
When a passenger reports that a delayed bag delivered or collected has been damaged during its journey, you convert the closed Delayed Bag File to a Damaged Bag File.
When a bag in an open Delayed Bag File has also been damaged, you can close the Delayed Bag File and create a Damaged Bag File in one go.
Details of the delayed bag are transferred to the Damaged Bag File.
Convert a Closed Delayed Bag File to Damaged
Menu: Passenger > Delayed Bag > Manage
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Enter the file reference to display the file.
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Select Convert to Damaged from the triple-dot menu.
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Enter the information related to the damage in the Bag tab, then click Update.
Close an Open Delayed Bag File and Create a Damaged Bag File
Menu: Passenger > Delayed Bag > Manage
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Enter the file reference, or display the file from the list of recently-created files.
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Select Close and Create Damaged from the triple-dot menu.
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Enter the information related to the damage in the Bag tab, then click Update.
Covert to Damaged in a Multi-bag Delayed Bag File
Menu: Passenger > Delayed Bag > Manage
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Display the file and enter the information related to the damage in the Claims tab.
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Select Suspend and Create Damaged from the triple-dot menu.
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Click Suspend.
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In the Attributes to Suspend dialog, select only the bag or bags to suspend from tracing.
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Click Update and Suspend.
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In the Convert Delayed to Damaged Bag dialog, select the bag or bags to convert, then click Convert, then Create.
Other bags in the file are not suspended, and remain in tracing. The Damaged Bag File reference is added to the Bag section of the Delayed Bag File.
Tip:
Orange marks indicate when a bag has been suspended in a multi-bag file.
WorldTracer Native:
CFD Close Delayed Bag File and Create Damage/Pilfered File